FREQUENTLY ASKED QUESTIONS

 

What services do you provide?

Chartiers has grown its service offerings to include a wide range of programs, service lines and locations to serve consumers   with behavioral health needs and their families, and adults with intellectual and developmental disabilities. Services include: intake, referral, outpatient therapy, psychiatric assessment and medication monitoring, case management services, training and social rehabilitative services, crisis intervention, partial hospitalization, student assistance programs in local schools, community outreach, day and recreational programs for individuals with intellectual and developmental disabilities.

Outpatient Clinics are now located in Bridgeville, Sto-Rox and Washigton County. If you need information on how to access service call (412) 221-3302 ext.123 or email Intake@chartierscenter.org

What insurances do you accept?

Participating Insurance Plans and Billing:

• Highmark
• Community Care Behavioral Health
• Gateway Health Plan Medicare Assured
• PA Medicaid
• UPMC Health Plan
• Value Behavioral Health
• Aetna
• Tricare
• Magellan
• United Behavioral Health
• United Healthcare
• Medicare

Who do I contact to make an appointment?

Call the Information Specialist at (412) 221-3302 ext.123. They will help you schedule an appointmet at any of the 3 Outpatient Clinic locations.

Where are you located?

The main office is located in Bridgeville
Chartiers Center, Allegheny County                                                                                                                                                                                                                                                            Outpatient Clinic/ Substance Use Outpatient Clinic, Bridgeville,                                                                                                                                                                  437 Railroad St.                                                                                                                                                                                                                                            Bridgeville, Pa 15017

Outpatient Clinic, Sto-Rox                                                                                                                                                                                                                                      825 Broadway Ave.                                                                                                                                                                                                                                                      McKees Rocks, Pa 15136
Other programs/service locations are spread throughout the South Hills of Pittsburgh.

NEW Chartiers Center, Washington County
Outpatient Clinic, Washington, PA                                                                                                                                                                                                                          90 W. Chestnut St.                                                                                                                                                                                                                                                        East Wing Entrance, Suite 200
Washington, Pa 15301

Referrals will be made as needed and an address provided to the service location .
Service Locations

What are your hours?

The main office is open from 9am to 7pm Monday through Thursday and from 9Am to 5pm on Friday.

What does a Service Coordinator do, or what can they do for me?

Service Coordinators link consumers to community resources to get help with their issues ie: transportation, housing, food, benefits etc. Service Coordinators do not provide transportation to appointments and do not have the ability to move people up on a waiting list for services. They do provide 24/7 crisis intervention. Service Coordinators help consumers avoid hospitalization and maintain people in a lower level of care.

How can I get a referral for a mental health housing program?

All housing referrals need to be initiated by a Service Coordinator.  If you currently do not have a Service Coordinator, please call 412.221.3302, extension 105 or 124 and ask to speak to a Service Coordinator to discuss housing.

How do I get someone into your IDD programs?

Chartiers Center’s IDD Program is for adults 18 years and older. Please call or email Bryan with questions about the program, Bryan Reis 412-344-7025, BReis@chartierscenter.org. Please contact your Supports Coordinator for referrals and to arrange for funding.

Do I need to wait until my child is 21 to get them involved in IDD Day services at Chartiers?

No, we offer Transitioning Services from school beginning at age 18.  Additionally, if space allows, we do provide Extended School Year (ESY) Services during the summer. For more information and to schedule a tour, call the IDD Department at (412) 344-7155.

What age do you take kids for case management services?

Chartiers Center provides case management services for children 3 and up. Before their 3rd birthday, children can be seen at Alliance for Infant and Toddlers.

How old do children have to be to receive outpatient services?

Chartiers Center provides outpatient services to children 6 and up at the Bridgeville Clinic. The Sto-Rox and Washington County Clinic serves adults only at this time.

Can I see a doctor for medication only?

The services we provide require seeing a therapist and a psychiatrist.  The therapist will work with each consumer to develop a treatment plan which helps to guide the treatment received and to coordinate all necessary services.

Do I have to get my medication filled through Genoa Pharmacy?

Chartiers Center has an agreement with Genoa Pharmacy and houses a Clinical Medication Coordinator in the administrative office.  This individual assists in the coordination of medication dispensed through Genoa and can also complete blood draw for required blood work.  All Chartiers Center consumers not residing in the residential programs have the option of choosing Genoa or another pharmacy of their choice.

How do I apply for a job?

There are several ways to apply for employment.  Visit www.ChartiersCenter.org and click on the Careers link to learn about employee benefits. For a list of current openings click on APPLY NOW and a list of job opportunities will appear. You can apply directly online. If you have questions or are unable to apply online please email HR@chartierscenter.org or call 412 221-3302 ext.176. If mailing in an application please send to 437 Railroad Street, Bridgeville, PA  15017, Attn:  Human Resources Department.

Where can I find a list of job openings?

You can find a list of all job openings if you click on the APPLY NOW link from this website.  The current job openings will be listed.  Click on the specific job for more information.

What do I do if I need to talk with someone after hours?

Call RESOLVE, they are a crisis hotline that operates 24 hours/day.
1-888-7-YOU CAN
(1-888-796-8226)